Obtaining Technical Support
Monday through Friday, 8:30 am to 4:30pm EST
Ask about our annual support agreements:
Standard Support (During working hours)
Silver Support (Extended support hours)
Platinum Support (24X7 support)
Customers can obtain immediate support through the use of our remote support service. To use this service you must download and install our DBSSupportMe remote support client. This will permit you to give our support personnel secure remote access to your computer to allow them to rectify your problem. If you are not covered by our annual service agreement, you will be advised of our support rates for this service when you request this support.
After downloading the client, run the installer, if asked if to run or save, select run and the client will be installed on your computer. After installation contact our customer support department for login information